Refund policy

Returns & Refunds

Thank you so much for choosing FUTURST SKIN. We truly appreciate your support and are grateful to have you as a customer.

We carefully prepare and fulfill every order, and we want you to feel confident and happy with your purchase. If something isn’t quite right, we’re here to help. Please take a moment to review our return guidelines below.

Returns

We happily accept eligible returns for most items within 7 days of delivery.

To make sure we can safely accept returned products, items must be:

  • Unused and unopened
  • In their original condition
  • In their original packaging, including any boxes, labels, inserts, accessories, or other materials included with the order

Final Sale & Non-Returnable Items

Some items are not eligible for return. The following are considered final sale:

  • Seasonal items
  • Discounted or sale items
  • Promotional items
  • SUPELIXIR-branded items
  • Any item whose product description states that it is final sale

How to Request a Return

To request a return, please reach out to us at Contact Link with your order number and the reason for your return. Please include the name used to place the order and the item(s) you would like to return. Our team will review your request and provide you with the next steps for completing your return.

Please wait for return approval before sending anything back. All returns must be approved by FUTURIST SKIN before they are sent back. Once your return is approved, we’ll provide you with the return instructions you need.

Processing Fee

Approved returns are subject to a 5% processing fee, which will be deducted from the refund amount.

Shipping

Original shipping and handling charges are non-refundable.

Customers are responsible for return shipping costs. If we made a mistake with your order or your item arrived damaged, please let us know and we’ll be happy to review the situation and help make it right.

Refunds

Once we receive your approved return, our team will inspect the item to make sure it meets the return requirements.

If everything looks good, your refund will be processed back to your original payment method.

Please keep in mind that refunds will reflect the 5% processing fee, as well as any original shipping charges, which are non-refundable.

Items that have been used, opened, damaged, or returned without their original packaging may not be eligible for a refund.

Items that are sent back without an RA number will not be refunded.

Delivery

Orders are shipped to the address provided at checkout.

Once tracking confirms delivery to the shipping address provided at checkout, the order will be considered delivered. If you experience an issue with theft, loss after delivery, or the delivery location, we recommend contacting the carrier directly for assistance.

Address Accuracy

Please take a moment to double-check your shipping information before completing your order. Customers are responsible for providing a complete and accurate delivery address.

Once an order has been placed, we’re unable to reroute or modify the shipping address.

If an order is returned to us because of an incorrect address, unsuccessful delivery attempts, or refusal of delivery, we’ll be happy to work with you on the available options. Depending on the circumstances, we may reship the order at the customer’s expense or issue a refund less the original shipping charges and a 5% processing fee.

Damaged or Incorrect Items

We’re sorry if something doesn’t arrive as expected. If your order arrives damaged or you receive an incorrect item, please reach out to us within 2 days of delivery.

Please send us your order details along with photos of the item and packaging so our team can take a look and help resolve the issue as quickly as possible.

If approved, we’ll be happy to provide a replacement, reshipment, or refund, depending on the situation.

We're Here to Help

If you ever have a question or concern about your order, please reach out to us at Contact Link.

By completing your purchase, you acknowledge that you have reviewed and agreed to this Returns & Refunds Policy.

Thank you again for supporting FUTURST SKIN. We truly appreciate your business and look forward to serving you. 💛